Senior IT Support Engineer
Wels or Linz, Upper Austria (1 Day/Week Remote)
Senior IT Support Engineer
Full-timeWels or Linz, Upper Austria (1 Day/Week Remote)
Do you want to do more than just solve problems? Do you want to build lasting structures? We are looking for a Senior IT Support Engineer who takes ownership, leads complex projects, and mentors our support team. You will be the primary contact for technical topics and play an active role in shaping our IT landscape.
Requirements:
- Completed IT education (HTL, FH, University) or comparable professional experience
- At least 3 years of experience in IT Support
- First experience in cloud platforms (AWS, Azure, GCP), virtualization and network technology
- Experience in MDM systems (Mobile Device Management)
- Experience in project management and customer support
- Very good German and English skills
- Leadership qualities and mentoring skills
- Agile mindset and team spirit
Your Tasks:
- Take ownership of complex incidents and major client requests
- Plan and execute rollouts and migrations (e.g. MDM, identity, networks)
- Design, improve and document support processes and runbooks
- Mentor junior colleagues and coordinate with vendors/partners
- Implement monitoring and ensure operational stability
- Contribute to knowledge base and continuous improvement
We offer:
- IT collective agreement (minimum €3,500 gross/month for full-time)
- Attractive overpayment depending on qualifications (up to €5,000 gross)
- Flexible working hours and hybrid working model
- 25 vacation days + time compensation
- Comprehensive training budget and conference participation
- Modern equipment and workplace
Get in touch
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